Articles by Ed Sutherland 

Enterprise IT managers will ultimately 'get' the benefits; hosted providers will bring the technology to smaller businesses.

Enterprises are becoming increasingly aware of the cost—and other—benefits of bypassing the PSTN with their VoIP traffic.

InStat joins chorus of research firms that see a major shift in attitude, revenue for mobile carriers.

Amidst a general slowdown in sales of IP phone equipment and services, both infrastructure and services for smaller customers are a bright spot.

Reason: Carriers have cottoned onto the economic benefits and are now promoting VoIP over Wi-Fi.

Businesses are adopting managed telecom services—both to save money and to focus on their primary business goals.

Need to sell more data transport will be key to eventual acceptance.

An explosion of Wi-Fi-capable cellular handsets—among other factors—will mobilize IP-based business calling.

The long-awaited high-bandwidth wireless service is proving an efficient and cost-effective way to deploy VoIP.

Hosted VoIP provider moves from metered model with a variety of charges to one-price-covers-all.

New model 870 IP desk phone will run software applications, lower training costs.

Research reports see vigorous equipment sales as businesses adopt IP-based communications and SIP trunking.

iPhone users can now "take their office extension with them," one-click dial other extensions.

A simplified approach to selling and deploying IP telephony is proving good business for veteran hosted PBX provider 8x8.

Typically seen as merely a cheap alternative to the PSTN, VoIP is capable of many innovative improvements—including better sound.

Emerging technologies are making it easier for business users to save money by making mobile calls via VoIP instead of cellular.

IP telephony as a service, well established in the SMB sphere, seeks a broader playing field. One analyst is skeptical.

The popular VoIP service appears intent on expanding its reach deep into the business market.

Will IP desk phones that browse the Web, execute application programs, and enable multimedia collaboration catch on in the enterprise?

The SIP Forum—together with fax technology vendors—is mounting a drive to create consistent standards for FoIP.

From "nice-to-have" to "must-have," unified messaging has grown in the enterprise. The biggest roadblock? The economic picture.

Often overlooked in the rush to focus on the more glamorous unified communications, UM is finally finding its market.

Despite switching to VoIP service in increasing numbers, consumers are lukewarm about buying IP handsets.

In the consumer world, VoIP remains puzzling, "digital phone" rocks.

We pre-sample the flood of VoIP-related announcements that will pour forth at the Consumer Electronics Show in Las Vegas.