Articles by Jeff Goldman 

FrontRange Creates VoIP/CRM GoldMine

FrontRange's new solution melds customer relationship management with IP telephony for fully integrated customer management solution.

CallRex Express: VoIP Call Recording for the SMB Market

Telrex's new solution cuts small-office call recording costs enough to pay for VoIP migration, vendor says.

IP Telephony a Three-Horse Race

Synergy Research looks at the key issues facing the enterprise VoIP market.

Empire Telephone: Transitioning to IP

Upstate New York incumbent is using technology from Pannaway and Nortel to deploy IP voice and TV to its 8,400 residential and business customers.

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