Articles by David Haskin 

Can Handhelds Improve Support? part 2

The Holy Grail of most IT support desks is to lower the average time-to-close on support calls and, depending on the nature of your organization, wireless handhelds connected to your back end system can help. David Haskin offers analysis, case studies, and advice.

Can Handhelds Improve Support? part 1

The Holy Grail of most IT support desks is to lower the average time-to-close on support calls and, depending on the nature of your organization, wireless handhelds connected to your back end system can help. David Haskin offers analysis, case studies, and advice.

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