Companies mentioned this week also include ON24, Cisco, IBM, Microsoft, ShoreTel, Juniper Research, ESPN BrightCom, HP, Alcatel-Lucent, Avistar, SoTel, Broadcore, Siemens Enterprise Communications, Tech Data, Avaya, Nortel Enterprise Solutions, Plantronics, IBM, Microsoft, ShoreTel, Skype, Juniper Research, ESPN and BrightCom.
Articles by Carl Weinschenk
An exhaustive study by TheInfoPro strongly suggests that UC�weathered the recession better than other telecom/IT�platforms. Bill Trussell, TIP's managing director of Networking Research, says the perceived value of unified communications platforms enabled it to make progress both in total adoption and in relation to other platforms.
Elegant technology is important. But it is vital to make sure the organization's end users are on board. There are two levels to this: One is to continually reinforce the fact that UC is coming -- and that its benefits will far outstrip any initial hesitation. The other task is to study end users, foibles and all, to ensure that the tool chest being created is as useful as possible.
Companies in the news this week include HP, Juniper Networks, Microsoft, Logitech/LifeSize, Polycom, Acme Packet, Aspect, AudioCodes, Broadcom, BroadSoft, Brocade, ClearOne, Jabra, Plantronics, RADVISION, Siemens Enterprise Communications, Teliris, Sipera, S3 Ventures, Austin Ventures, Duchossois Technology Partners, Sequoia Capital, STAR Ventures, TheInfoPro, Google, Skype, Global IP Solutions (GIPS), Plantronics, IBM, Amtel Communications, Apparent, IP5280, Netformx, salesforce.com, AT&T Telepresence, tw telecom, Cisco and BT.
In most cases, the telecommunications and IT industries have drawn the lines between various types of off-premise support -- from hosted to managed services and beyond -- by focusing on the technology the provider used. Perhaps the best idea, however, is to differentiate between services by concentrating on whether the customer primarily is interested in voice or UC-type services.
Other companies in the news are Goober Networks, Citrix, Avistar, Acme Packet, Empirix, Avaya, Toshiba, Apple, York Telecom, Cisco, Savvis, Pervasip, Windstream and Global Crossing.
Perhaps the most fundamental decision an organization faces -- besides the basic choice of whether or not to deploy UC -- is whether to build it upon the telecom or LAN infrastructure. UCStrategies' Marty Parker offers an excellent brief tutorial on the topic, which will have both technical and workforce ramifications.
Well-thought-out unified communications platforms can be a huge part of a solid business continuity/disaster recovery platform -- if organizations finally do the necessary planning. Unfortunately, says Polycom Chief Collaboration Officer Bob Preston, most companies still are not emphasizing these vital tasks, despite a decade filled with emergencies.
Market Update: Iron Bow, Cisco Provide Video Collaboration to the U.S. Special Operations Command Central
Other companies in the news this week are Microsoft, Nokia, Southwest Airlines, Varolii, CallTower, Siemens, ANDTEK, Nortel CVAS, SimpleSignal, Cloud Commerce, CBCI Telecom, Alianza, Alvarion, Airspan, Aptilo, Huawei, Level 3 and Polycom.
The definition of UC in the contact center differs slightly from the enterprise at large. In a podcast, Empirix Director of Product Marketing Bob Hockman tells site editor Carl Weinschenk that the use of IP in the contact center is evolving and that ongoing testing and maintenance are vital.