Also in the news this week are AltiGen, Microsoft, Verba Technologies, Cisco, Total Communications, Dell'Oro Group, VOSS Solutions, Samsung Business Communication Systems (BCS), NextStep Technology Solutions, Unimax Systems, Damaka, Android, iPhone, iPad, Symbian, BlackBerry, Windows Mobile, Logitech and Ovum.
Articles by Carl Weinschenk
In some ways, deploying a unified communications platform may be the easy part. Actually getting employees to use it can be a tough process. In some cases, for instance, folks are comfortable with their established patterns and resistant to change. Mitchell Hershkowitz, practice manager for Consulting for Dimension Data, tells Site Editor Carl Weinschenk that there are many things organizations can do to encourage adoption. (Podcast time: 23:54)
Statistics such as sales, ROI and market share are worthy of note; but, in the final analysis, the most important thing is the number of people who benefit from a technology. On this score, unified communications in general – and telemedicine in particular – has quite an impressive record.
Contact centers are evolving from monolithic structures to multi-technology hubs. It's not an easy transition, however. This week, Optus Research and Empirix released research that describes the changes and investigates whether organizations are prepared. A key finding is that, along with expected platforms from Cisco, Microsoft and others, employees aren't shy about using social networking tools such as Facebook and Google Apps. (Podcast time: 25:09)
The Microsoft introduction – and the companies announcing compatibility with the platform – dominates this week's news. Firms making Lync-related announcements are Logitech, Formicary, Datapulse, Global Crossing, AudioCodes, Verizon Business, tekVizion Labs and N-able. Other companies making news are VMware, the Dell'Oro Group, Mitel, N-able, Avaya and Cisco.
Microsoft's big play in unified communications – the replacement for the Office Communications Server – will sink or swim beginning this week.
A trio of trends -- the desire for hosted services, the efficiencies introduced by SIP trunking, and the use of IP as a home for a wide variety of applications and services -- is leading to great growth for the broad VoIP category, according to ABI Research's Subha Rama. (Podcast time: 25:10)
Companies in the news this week also include Apptix, Avtex, Cisco, Convergent, CoroWare, ePlus, Inetium, Ingram Micro, Intermedia, Microsoft, Polycom, Presence Networks, ShoreGroup, Symantec, Thinking Phone Networks and WorkSpace Communications.
Infonetics Research and ABI Research found that interest in unified communications is going up. The most intriguing and promising finding, from Infonetics, is that 96 percent of respondents have their eyes on eventually rolling out a unified communications platform.
Companies in the news this week include Smoothstone, Acme Packet, SIPHON Networks, Spectrum Solutions, Transcend United Technologies, Cisco, Avaya, Nortel, ShoreTel, Riverbed, ABI Research, Frost & Sullivan, Logos Communications Systems, Yealink, BroadSoft, Twitter, XVD Corp., Facebook and Microsoft.
Microsoft's Lync has been released to manufacturing, which suggests that the official launch date of Nov. 17 will be met. The ecosystem surrounding the new platform is growing as well, with announcements from Accordent, IntelePeer and F5 Networks within the last week.