Web Conferencing Choices on the Rise - Page 6
For the future of Web conferencing, IDC's Mahowald foresees increased manageability, more integration with other collaboration tools, and support for more types of mobile devices.
According to Mahowald, vendors are now pushing to minimize "go to" issues, whether the point person is an internal network manager or an outside service provider. "Their hope is that [end users] will want to start Web conferencing even with people a few offices away. Users don't like to call somebody over to help them with applications."
"People would also like to be able to access [multiple] collaboration tools from the same interface. Lotus has already been a big innovator in this area," Mahowald said.