Touchstone's VoIP Monitoring Is an Affordable Performer
Touchstone's software-only toolset is designed to handle the VoIP testing/management needs of the largest organizations.
Touchstone today provides both active and passive testing solutions ranging from SIP load generators and feature/function testers to protocol analyzers and distributed monitoring and diagnostic solutions for SLA reporting. Touchstone Technologies markets their solutions to 'tier one' carriers, leading equipment manufacturers, defense departments, and enterprises, including Alcatel Lucent, AT&T, Cisco, Ericsson, Global Crossing, Intel, Qwest and the U.S. Department of Defense, to name a few.
Touchstone's products fall into several broad categories, including: Call Generation, IP Communications Monitoring, VoIP Analysis Tools and VoIP Utilities.
For call quality monitoring, Touchstone provides the Net Observer, a carrier-class monitoring and diagnostics solution for voice and video over IP communications. Net Observer consists of software probes located at or near the customer premises and one or more aggregators that are typically located in the service provider's network operations center (NOC).
Net Observer provides more than 125 metrics for every call and reports call detail records in real time. The detail records are stored in a SQL database, allowing the results to be integrated into existing reporting systems through flat files, SNMP-based network management systems, or the RADIUS protocol. The software probes can scale in capacity from 4 to more than 1,000 calls.
Protocol and media analysis is accomplished using the company's WinEyeQ product, a voice and video monitoring and analysis engine that includes extensive watch and alarming mechanisms. The software runs on a standard PC and has the ability to analyze data streams containing simultaneous calls with audio and video, with capacities for up to 400 calls with G.711 media, 1,000 calls with G.729 media, 7,500 signaling-only calls, and 25,000 packets per second. Packets that are captured can be analyzed and displayed on the screen or saved for subsequent analysis.
WinEyeQ provides three key functions. The voice and video analysis capabilities allow the testing of both individual call metrics and key performance indicators (see Figure 2). Second, the monitoring functions allow the product to be used for both analysis and distributed call monitoring, functioning as a probe within the Net Observer system (see Figure 3). Third, the diagnostics functions that include alerts, alarms and watches, allow the system to isolate calls and send notifications via SNMP when problems arise (see Figure 4).
Lastly, the TraceBuster series of utilities offer a protocol and media analysis tool built on the WinEyeQ analysis engine. Three different versions are available: a free utility that can be downloaded from the company's website; the TraceBuster Pro that includes media analysis; and the TraceBuster QoS that includes Telchemy's VQMon engine.
The breadth of the Touchstone product line-coupled with the fact that they are 100 percent software-based solutions, making their price/performance appealing-yield a suite of network management applications that are worthy of consideration. And Touchstone makes that product evaluation even easier by offering demonstration versions of the WinSIP, WinEyeQ and Win323 products available for free download from their website.
Further details on the Touchstone Technologies architecture and products can be found at www.touchstone-inc.com. Our next tutorial will continue our examination of vendors' network management architectures.
Mark A. Miller, P.E., is President of DigiNet Corporation, a Denver-based consulting engineering firm. He is the author of many books on networking technologies, including Voice over IP Technologies, and Internet Technologies Handbook, both published by John Wiley & Sons.
Article courtesy of Enterprise VoIP Planet, © 2008 DigiNet Corporation, All Rights Reserved