Aspect announces new UC-enabled contact center platform.
"Aspect Software is receiving some glowing praise for its new Unified IP 7 platform, which combines social media, unified communications (UC) and collaboration features for enterprise contact centers. "This is a very well thought-out release that is not a me too release, Nancy Jamison, head of Jamison Consulting, wrote in a Jan. 11 blog. The firm analyzes the unified communications sector," reports Channel Partners Online.
"Unified IP 7 further achieves Aspects vision "for a state-of-the-art customer contact solution which truly addresses the needs of next-generation contact centers," Joe Outlaw, principal analyst at research firm Frost & Sullivan, added in an Aspect press release," the Website reports.
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Aspect Unveils Long-Awaited Contact Center Platform, Unified IP 7