Avaya and BT Extend their Contact Center Partnership into UC
"Comms vendor Avaya and telco BT are looking to deepen their partnership and explore new areas including voice and unified communications (UC). BT and Avaya have worked together for 10 years. The carrier's global services arm was one of the first channel players to declare its commitment to Avaya's channel programme, unveiled in November 2009," writes Sam Trendall on CRN - UK.
"Today it was announced that the two companies' global working relationship has been extended for another three years. The partnership has long been based on Avaya's contact centre kit and BT's technology consultancy skills. But the firms are now looking to team up on higher-end technology, such as UC," Trendall writes.
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Avaya and BT to Collaborate on Unified Communications