Is Unified Communications Delivering on Its Promise?

By VoipPlanet.com Staff | Jun 22, 2010 | Print this Page
http://www.enterprisenetworkingplanet.com/unified_communications/Is-Unified-Communications-Delivering-on-Its-Promise-404148.htm

"The buzz around enterprise unified communications is loud, and getting more so as IT spending loosens. The problem is, in our experience and confirmed by our InformationWeek Analytics 2010 Unified Communications Survey of 406 business technology professionals, enterprise-wide UC programs that have a truly transformative impact on business processes are all too rare," writes InformationWeek's Jeremy Littlejohn.

"For example, videoconferencing has lately hogged the spotlight. But too often we see IT groups set up expensive video systems and walk away, with nary an hour of training or any plan to track whether employees even use the tool. From the CFO's perspective, consumer-class applications, such as Skype and Yahoo Messenger, seem to provide much the same benefit as enterprise-class systems, without all the hassle and expense. No wonder we're faced with frustration, misunderstandings, and elusive ROI," Littlejohn writes.

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Click the link below to read the full report summary:
UC: Big Promise, Modest Movement

"The buzz around enterprise unified communications is loud, and getting more so as IT spending loosens. The problem is, in our experience and confirmed by our InformationWeek Analytics 2010 Unified Communications Survey of 406 business technology professionals, enterprise-wide UC programs that have a truly transformative impact on business processes are all too rare," writes InformationWeek's Jeremy Littlejohn.

"For example, videoconferencing has lately hogged the spotlight. But too often we see IT groups set up expensive video systems and walk away, with nary an hour of training or any plan to track whether employees even use the tool. From the CFO's perspective, consumer-class applications, such as Skype and Yahoo Messenger, seem to provide much the same benefit as enterprise-class systems, without all the hassle and expense. No wonder we're faced with frustration, misunderstandings, and elusive ROI," Littlejohn writes.

"

Click the link below to read the full report summary:
UC: Big Promise, Modest Movement