Market Update: Research Shows that Collaboration -- Even a Little -- Pays

By Carl Weinschenk | Sep 8, 2010 | Print this Page
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layerX Technologies Introduces Prism for Managing Unified Communications Services in Private Cloud-Based Environments: layerX Technologies, a pioneer in providing unified network management solutions for enterprises and service providers, today introduced a new visualization and workflow tool called prism that simplifies the complex task of managing high quality unified communications services in private cloud computing-based environments. prism helps information technology (IT) staffs monitor, analyze, diagnose and resolve problems with applications and network devices in real-time with a special focus on voice over IP (VoIP) quality management. By automating problem diagnosis, prism helps reduce the amount of time required to resolve network problems, freeing IT staffs to focus on more strategic IT projects. prism is part of layerX's Arbitratornetwork management framework.

CommuniGate Systems Partners with Smartworld to Deliver Hosted Unified Communications to Enterprises across the Middle East: CommuniGate Systems, the leader in efficient, massively scalable Unified Communications, today announces its partnership with Smartworld, an industry leader in secure, smart, and integrated communication solutions, to deliver Smart Hosted UC to small and medium sized Enterprises across the Middle East.

VXi Corporation Joins Unified Communications Interoperability Forum: VXi Corporation, a leading provider of best-in-class telephone headset solutions, announced today that the company has joined the Unified Communications Interoperability Forum (UCIF). The UCIF is a non-profit alliance of leading communications hardware and software vendors committed to providing standards-based, interoperable solutions for Unified Communications (UC). VXi joins dozens of companies in this effort, including founding UCIF members HP, Juniper Networks, Logitech/LifeSize Communications, Microsoft and Polycom.

Getting Collaboration Right Pays: The Corporate Executive Board, a leading research and advisory services company, today revealed new research and related economic modeling that indicates even small efforts to improve collaboration through technology can improve bottom-line performance by 0.3 to 1.0 percent of total enterprise costs. The research findings, part of CEB's Social Computing and Communications Adoption Curve, offer businesses a unique view into the value of Enterprise 2.0 technologies, including what's working based on actual deployments.

Aruba Networks Speeds and Eases Polycom Visual Communications Deployments with Plug-and-Play Virtual Branch Networking Solution: Aruba Networks, a global leader in distributed enterprise networks, today announced that Polycom has certified Aruba's Virtual Branch Networking (VBN) solution for use with its suite of unified communications products for teleworkers. The joint solution reduces the time, cost and network engineering required to deliver telepresence, video conferencing and voice communication services to remote users working at home, in branch offices, or on the road.

Patented Invention to Revolutionize Call Centers for TelePresence-Marketing: TelePresence Tech has been granted a US Patent for its invention of TelePresence Centers with capabilities of transmitting agents to appear at customer sites with eye contact for live two-way communication. Existing call centers with VOIP phone systems can upgrade to transmit IP video to be received by customers on computer monitors, laptops, video enabled tablets, home cable televisions and smart phones. Instead of having faceless communication by phone, companies can reach out to customers for face-to-face interaction in real time.

AVI-SPL Launches Cameleon TelePresence: 
AVI-SPL, a leading provider of audio video communications solutions, today announced the launch of Cameleon, a first-of-its-kind multifunction TelePresence solution designed to adapt to a customer's environment while providing the highest quality meeting experience. This unique solution combines state-of-the-art technology from leading audio and video manufacturers with AVI-SPL's experience in providing custom meeting rooms, to create a high-quality immersive multipurpose environment at a price-point affordable for organizations of any size.

Convergys Chooses CTI Group as Technology Partner for Advanced Enterprise Analytics Solutions:
CTI Group (Holdings) Inc., an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services, enterprise and carrier class call recording solutions and carrier class voice over internet protocol (VoIP) management applications, today announced a partnership that will see CTI Group's advanced A7 analytics technology integrated into the Convergys Smart Enterprise Solution. This collaboration will enable Convergys to offer telecommunications operators serving enterprise clients deeper and richer analytics as part of its Smart Enterprise Billing Solution.

Packaging Incorporated Selects Mitel Unified Communications Solution: Mitel, a leading provider of unified communications software solutions, today announced that Packaging Incorporated, a geographically distributed packaging and fastener supply company, has selected a Mitel communications solution to reduce conferencing and telephony equipment costs, improve productivity, and simplify management.

SWC Technology Partners Hires Cisco Expert Don Stroud: SWC Technology Partners, an award-winning IT solutions provider to midsize businesses, has strengthened its telephony practice and its relationship with Cisco with the addition of Don Stroud to its team. Stroud has extensive experience planning, designing and implementing Cisco voice, unified communications and networking solutions, and he brings specialized skills to SWC's team of technology experts as well as to its clients.