Top White Papers and Webcasts

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …

  • If you’re not part of the 80% of businesses using public cloud, your strategy could be impeding your company’s growth. That’s the key takeaway from Aberdeen Group’s latest report.   In the past, cloud holdouts could point to “security, privacy, and performance concerns” but those excuses are fading. As the report shows, businesses that have leveraged the public cloud are actually more likely to report improved security and faster access to data.   Cloud is …