Carriers: New VoIP Service Model, but Antiquated Management
More and more, carriers are delivering calls over IP, but their back office systems are an anachronism.
"The evolution from TDM to VoIP arguably provides enormous benefits for carriers and customers alike. As carriers embrace and fully implement their "Next Generation Networks " new services are being developed faster, costs for interconnecting with other carriers have plummeted to zero and these new technologies have continued to redefine what constitutes as telecommunications carrier networks," writes Brendan B. Read on TMCnet.
"All of these realities have been great for the industry, but, as Mark Delaney, chief marketing officer, Global Convergence Solutions (GCS), argues, "the blade cuts both ways." In particular, he says the adoption of VoIP as the standard technology has exposed carrier back-office systems that are completely anachronistic in todays dynamic marketplace," Read writes
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GCS Asks: Are Carriers Leaving Money on the Table?