Customer Service Is Key to VoIP Success
Scrupulous attention to customer service and network quality have helped hosted PBX provider Speakeasy double in size, says CEO.
"We had the chance recently to speak with Bruce A. Chatterley who has been president and CEO at Speakeasy since 2003," write Network World's Larry Hetick and Steve Taylor.
"According to Chatterley, Speakeasy's attention to customer service has been one of the biggest factors that has helped it grow in the small and mid-size business market, and offering service-level agreements has also contributed to the company's success," they write.
Click the following link to read the full story: Speakeasy CEO talks VoIP success