How unified communications will play out in 2011.
After the vendor frenzy to bring UC offerings to market, the focus will shift to openness and interoperability.
"Now that every vendor that matters has shown its unified communications hand, the coming year will be about how IT organizations go about assimilating the various offerings," writes ITBusinessEdge blogger Michael Vizard.
"The challenge, however, is that from an IT perspective, there really isnt anything particularly unified about communications. Instead, what there are is a series of related communications applications that their company may embrace at different rates of adoption. For example, the company may adopt presence technologies to complement some existing applications, while choosing to roll out videoconferencing in a few select areas," Vizard writes.
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The Evolution of Unified Communications