Research: Hosted IP Telephony Struggles to Gain Traction
Despite some clear advantages, cloud-based VoIP services have yet to gain mass adoption.
IP telephony needs a hero
"Hosted IP continues to face challenges, particularly in gaining the loyalty of the masses. A recent Research and Markets report points out that 'Despite the promises of lower capital expenditures, ease of use, and flexibility, hosted IP telephony has failed to gain mass adoption so far,' " writes Samantha Bookman on Fierce Telecom.
Cable gains favor with SMBs
"Despite their lousy reputation for customer service and a closed-off corporate culture, U.S. cable operators are gaining traction with SMBs, a study from ATLANTIC-ACM reports," Bookman writes.
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Week In Research: Hosted IP struggles to gain traction; cable gains friends in small business market