Study: UC can dramatically improve productivity of SMB knowledge workers.

Survey sponsored by hosted UC provider Fonality finds that SMB staff spend roughly half their workday in unproductive activities.

 By VoipPlanet.com Staff | Posted Feb 16, 2011
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(DALLAS) – Fonality, North America’s fastest growing business communications company, today released the findings of the "2011 Report on UC and Cloud-based Services for SMBs" conducted by Webtorials. The study examined the productivity and communications challenges of small and mid-size businesses (SMBs). Findings revealed that Knowledge Workers at SMBs spend 50 percent of their work day on necessary, yet unproductive tasks, including routine communications and filtering incoming information and correspondence.

"No one has examined the impact of inefficient communications on small and mid-size business, and the findings are not only stunning, but they point to a need for immediate change," said Steve Taylor, editor-in-chief and publisher for Webtorials. "We found that reducing a Knowledge Worker’s unproductive time by 25 percent can yield an extra six weeks in productivity each year, per employee, which should be an immediate call to action for business owners."

Follow the link below to read the full report summary:
Fonality Survey Finds Knowledge Workers at Small & Mid-Size Firms Spend Half of Workday On Essential, But Unproductive Tasks

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