TELUS:Hosted PBX from Number Two

Part 67 of Phone for Rent: Understanding Hosted PBX Services — The dominant phone company in Western Canada offers VoIP service to businesses both large and small.

By Mark A. Miller | Posted Jun 22, 2010
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TELUS Corporation, headquartered in Vancouver, British Columbia, Canada, has a rich history in telecommunications that stretches back its beginnings over 100 years ago. Today, TELUS is the largest telecommunications provider in Western Canada and the second largest in the country. The firm claims annual revenues of $9.6 billion (Canadian), has a market capitalization of $16.6 billion, and offers a wide range of communications products and services, including voice, data, IP entertainment (i.e., TV), and video.

TELUS’s subscriber base is also quite impressive, with over 12 million customer connections, including 6.5 million wireless subscribers, 4 million wireline subscribers, 1.2 million Internet subscribers, and 170,000 television subscribers.

The company is also known for its community involvement, and was recently honored with a global award that recognized it as the top philanthropic corporation for 2010 by the Association of Fundraising Professionals.

TELUS is on a mission to become a network generation service provider, and claims to be one of the first major providers in the world to have migrated its long distance calls from the traditional TDM (time division multiplexing) technology to carrier-grade VoIP.

The company's infrastructure is quite extensive, including a Dense Wave Division Multiplexing (DWDM) network operating at the OC192 (10 Gbps) rate across Canada, with connections to Seattle, Palo Alto, Chicago, Detroit, Buffalo, and New York in the United States. TELUS's wireless network has selected service in all the Canadian provinces, including wireless high speed (3G+) coverage that provides data speeds up to 21 Mbps in some areas. The company supports a variety of emerging applications and services, including IPTV for broadcast television and on-demand video, and has developed a marketing and technology agreement with Verizon in the United States.

The TELUS hosted PBX offering is targeted at both small and large business customers, and is designed to place the call server at the secure TELUS location, instead of on the customer’s premises. Access is provided through a dedicated private network, a regular Internet connection, or via traditional TELUS business circuits. Once provisioned, the service provides remote access features plus a built-in disaster recovery capability for all users. It can also be integrated with the TELUS unified communications suite for collaboration applications.

The TELUS hosted PBX services are available in the provinces of British Columbia, Alberta, Ontario, and Quebec, and typically serve customers requiring less than 100 end stations. The service supports SIP phones – as well as analog phones through integrated access devices (IADs) – and features a management portal that allows end users to perform many configuration tasks. Features include: automatic call director (ACD), call hunting, abbreviated dialing, shared number and call appearances, voicemail distribution capabilities, and support for analog devices, such as fax machines or point of sale terminals. Given the breadth of the TELUS network, it also offers a wide variety of complementary services available, including conferencing, unified messaging, unified communications, e-mail, hosting, IP-fax, and wireless applications.

TELUS also provides a very wide range of application development and consulting services to its customers, divided into three general areas. The e-business solutions includes business process re-engineering, database integration, Web application development; and Internet technology integration. The enterprise resource planning (ERP) management systems provide the integration of business operations, including production, marketing, and finance. The geographical information system, named GeoExplorer, is an extensive Web application with over 300 map layers that can be customized with customer data and spatial representations.

Pricing of the TELUS services are handled on a per-customer basis, and vary based upon the feature bundle and network access charges that are included.

Further information on the TELUS solutions can be found at www.telus.com. Our next tutorial will continue our review of various service providers hosted voice solutions.


Author’s Biography
Mark A. Miller, P.E. is President of DigiNet Corporation®, a Denver-based consulting engineering firm. He is the author of many books on networking technologies, including Voice over IP Technologies, and Internet Technologies Handbook, both published by John Wiley & Sons.

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