TelCentris: Telecom services for individuals, businesses, and other telecom providers.

Part 43 of Phone for Rent: Understanding Hosted PBX Services — With its Service Delivery Platform, TelCentris can deploy communications on virtually any scale, quickly and economically.

By Mark A. Miller | Posted Jan 5, 2010
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TelCentris, Inc., headquartered in San Diego, California, is an innovative unified communications and telecommunications provider developing advanced communications solutions for both business and consumer markets.

The company opened its doors in 2006—started by entrepreneurs with a long history in technology who brought to the communications industry lessons they learned from experience in the massively scalable enterprise data networking, IT, and various software fields.

TelCentris has won numerous awards for its business services, including the Internet Telephony Product of the Year for 2007 and 2008, and has experienced 500 percent customer growth since the beginning of 2009, requiring the doubling of its employees to more than 50 during that time period.

TelCentris built and operates its own unified communications service delivery platform, which powers three separate divisions: carrier services, consumer services, and business services. The company currently claims to be providing phone and communications capabilities for hundreds of thousands of end users.

These services are all based upon the company’s flagship VoIP architecture called the Unified Communications Service Delivery Platform (SDP). The SDP is a turnkey, carrier-class solution that enables CLECs, ILECs, MSOs, ITSPs, Wireless Operators, ISPs, VARs and other organizations—regardless of their size—to launch profitable VoIP offerings in a matter of days, even while minimizing the upfront capital expenditures.

The carrier solutions offer telecom companies of any size, the ability to launch viable IP telephony offerings quickly and with minimal capital outlay. TelCentris is also in the process of launching a nationwide CLEC, which, once completed, will allow the company to pass on significant competitive advantages in terms of cost, quality, and reliability to their customers.

The consumer offering provides a free soft phone and universal communications software called VoxOx (see our coverage here, here, and here), which has many business-grade features—personal assistant, call conferencing, file sharing, e-faxing, etc.—that provide great synergies with the company’s business services.

The business offerings include Data Services, providing T-1, Bonded T-1, DSL, and cable services; Hosted Contact Centers that provides innovative solutions for inbound and outbound call management, with options for either centralized or distributed agents; and VoIP Services.

These voice services leverage the capabilities of the Service Delivery Platform to address the needs of small and medium-size businesses. TelCentris voice services are available worldwide, (although concentrated in the United States and Canada), and include three complementary solutions.

VoxCentrex is designed for growing small businesses, providing one-to-one trunk/line ratios and giving the customer IP Centrex or key system feature sets. This system delivers a combination of IP flexibility and PBX functionality without the cost of purchasing a premises-based system. VoxTrunk provides trunk replacements, and is designed for customers that have existing phone systems. Finally, VoxPBX is a hosted virtual PBX telephone system that enables consumers to unify all their key communications channels—voice, text, chat, e-mail, instant messaging, and social networking—into a single interface.

VoxPBX includes more than 50 advanced IP calling features, such as internal extensions, *69 last caller information, voicemail-to-email conversions, call hunt groups, find-me/follow-me service, and simultaneous ringing capabilities. In addition, a number of a la carte services are available, including: auto attendant, fax-to-e-mail, international phone numbers, soft phones, video phones, virtual numbers, additional ring groups, and conference calling.

This service is targeted at customers with 5 to 50 end stations. All Polycom and Cisco SIP phones are certified for use with the VoxPBX service, with the additional capabilities of terminating SIP and PRI trunks, plus analog channels to virtually any premise-based PBX, key system or analog phone, thus extending the end station options. The phones are an optional part of the system, with the Polycom HD phones available upon customer request.

The price of the VoxPBX service ranges from $24.99 to 49.99 per user, with SIP trunks ranging in cost from $9.99 to 49.99 each.

Further information on the TelCentris solutions can be found at www.telcentris.com. Our next tutorial will continue our review of various service providers hosted voice solutions.

Copyright Acknowledgement: © 2009 DigiNet Corporation®, All Rights Reserved


Author's Biography
Mark A. Miller, P.E. is President of DigiNet Corporation®, a Denver-based consulting engineering firm. He is the author of many books on networking technologies, including Voice over IP Technologies, and Internet Technologies Handbook, both published by John Wiley & Sons.

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