Unified Communications: It's all in the Deployment
For UC to really deliver on its promise, it needs to be unified at the network layer as well as at the point of delivery.
"Businesses are always hungry for technologies that can improve the way they interact and collaborate, and Unified Communications (UC) offers an innovative way of doing just that. By integrating real-time communications applications such as Instant Messenger (IM), IP telephony, video conferencing and call control, with non real-time applications for document management, knowledge management and enterprise collaboration, UC provides a compelling proposition for uniting a multitude of core network propositions into a coherent mechanism for boosting productivity and promoting operational efficiencies," writes Cable&Wireless Worldwide Director for Carrier Business Vikas Bansal on Voice & Data.
"The problem, however, is that despite the maturity of many of the applications associated with UC and more recently Enterprise Collaboration, there is still a widespread lack of understanding about what is needed to deploy them effectively and get the most out of investments in this area," Bansal writes.
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Unified Communications, like fine dining, can be an inconsistent experience