Market Update: Aspect Unveils Universal IP 7
Other newsmakers this week include: WorkSpace Communications, Microsoft, Telus, Genband, Clarus Systems, Cisco, HP, Tango Networks, CyberTech, Alteva, In-Stat, VoxOx, TelCentris, OnRelay, Swisscom, Ancero and Integrated Network Consulting
Aspect Launches Unified IP 7 Platform: Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced the immediate availability of Aspect Unified IP 7, the platform that powers Aspect's unified communications applications for customer contact. The release provides significant new functionality that gives contact centers power and control over business workflows, efficient and flexible enterprise-wide administration across multiple locations, high scalability, an intuitive user experience and simplified IT management.
WorkSpace Communications Selected as Network Solutions Trusted Partner: WorkSpace Communications, an integrated communications firm specializing in Microsoft Unified Communications solutions, today announced it has been selected as the first unified communications provider to receive Network Solutions' Trusted Partner designation. The Network Solutions Trusted Partner portal – billed as a one-stop shop for business essentials – offers small businesses access to a suite of productivity and business-enabling tools to power their businesses.
Telus Deploys Genband Converged Application Server to Deliver Next Generation Voice Services: Genband today announced that Telus will deploy Genband's A2 Converged Application Server across its Canadian network to provide business customers with the next-generation of voice, unified communications (UC) and collaboration services.
Tango Networks and CyberTech Forge Partnership – Mobile Call Recording: Tango Networks, the leader in seamless enterprise mobile unified communications, and CyberTech, the world's 3rd largest call recording provider, today announced a technology partnership in the area of mobile communications. Under the terms of the agreement, the two companies will jointly offer a mobile unified communications solution, enhanced with advanced voice recording capabilities, to enterprises that need to maintain compliance and mitigate risk around their staff's mobile phones.
Alteva Announces Video Auto Attendant: Alteva, a unified communications (UC) solution provider headquartered in Philadelphia, today announced the availability of the industry's first on-demand video auto attendant. As the IP communications industry continues to expand, a significant portion of end users are seeking ways to integrate video capabilities into their business. By interacting with Alteva's Video Auto Attendant, customers will experience a video greeting with routing options, acting in place of an automated receptionist, giving the user on-demand video access to the highest levels of expertise even though they might not exist at that specific location.
Business Mobile VoIP Gateway Revenues to Soar Past $6 Billion in 2015: Voice-over-IP (VoIP), the technology that has revolutionized voice services over the past several years and has brought calling costs down for residential and business customers alike, is spreading from the fixed-line world to the mobile world. Usage is on the rise creating significant opportunity for mobile VoIP gateway equipment suppliers as expenditures in this space are expected to soar beyond the $6 billion mark in 2015, says In-Stat.
VoxOx Updates Do-it-all Communications App: A couple of years ago, phone company TelCentris came out with VoxOx, a "Universal Communicator Service" that provided a single software interface to e-mail, chat, social networking, phone and fax. It was a powerful tool, but the software interface wasn't as clear as it could be. Now TelCentris has now announced a new version of the software that completely revamps that interface.
OnRelay and Swisscom Partner Around Mobile PBX: Swisscom and UK-based software vendor OnRelay have agreed to expand their partnership around OnRelay's new Unified MBX (UMBX) solution. UMBX was introduced by OnRelay in 2009 and has been trialed by Swisscom during 2010. The agreement allows Swisscom to resell Unified MBX to its business customers.
Ancero, LLC Announces the Acquisition of Integrated Network Consulting: Ancero, LLC, one of the fastest growing providers of managed services, hosted services, professional services and utility VoIP solutions, announced that they acquired managed IT service provider, Integrated Network Consulting, Inc. (INC) of Cherry Hill, N.J.