The Only Constant in Unified Communications Is Change
Many of the capabilities that are closely associated with unified communications are becoming available in the broader business and consumer telecommunications and computing worlds. Vendors need to pay attention to this trend.
One is pretty basic: Is unified communications as we know it morphing into something different even before it is fully established? Think of that within the context of how Lopez Founder and Principal Maribel Lopez describes a new offering from HP:
With Synergy, a person signs in to networks such as Facebook, Google, or Microsoft Exchange, and the data from these services — such as email, contacts, and calendars — automatically populates and updates the user's HP smartphone. This feature is promised for the HP Touchpad tablet to be launched in June and future HP PCs and printers.
It's a small step, of course, from merely populating the smartphone to doing something with that data — such as establishing presence-based conferences and other tasks that were thought to be the domain of expensive, purpose-built unified communications platforms.
This should get the attention of the established powers. Insurgents may, for the millionth time, be at the gate. Writes Lopez:
HP's comments on adding webOS to everything is a wake-up call to the communications and collaboration industry that Enterprise 2.0 communications is morphing into a world where consumers expect services to work on multiple devices and expect those services to be able to tap into context such as location, weather, device capabilities, and presence. I call this context-aware communications.