Survey Shows 85 Percent of Organizations Anticipate Spending on External Service Providers Will Increase

In November and December 2009, Gartner conducted a survey of 1,073 respondents, covering a range of company sizes and vertical markets (excluding government organizations) across three regions (America, Europe and Asia/Pacific) to determine how economic changes have impacted IT services buying and decision making.

“Signs of increased spending with external service providers (ESPs) when the economy recovers, point to a return to growth in the IT services market in 2010 and beyond, according to a recent survey by Gartner, Inc. The survey showed that when the economy recovers, 85 percent of organizations anticipate that their spending with ESPs will increase or stay the same. Furthermore, in their business planning, 76 percent of organizations surveyed are optimistic about the economic recovery time frame, indicating that in their planning cycles, they are seeing that the recovery already began in 2009 or will occur in 2010.”

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