Cisco Advances Services Business with AI, Boost AppDynamics with Perspica

Cisco made a pair of big announcements this week as the company continues to evolve its product offerings.

On Oct. 17, Cisco announced a new portfolio of artificial intelligence (AI) powered services. Among the new services are what Cisco calls Business Critical Services and High-value Services. These two new services offer the power and intelligence of AI and machine learning to optimize IT talent, knowledge and skills and allow organizations to solve their problems and ultimately get closer to their end user/customer.  

“Our new portfolio of subscription services, Cisco Business Critical Services, goes beyond traditional optimization services to deliver new analytics, automation, compliance, and security capabilities,” Joe Cozzolino, SVP of Cisco Services, blogged. “These new services will help organizations reduce complexity and risk, protect their businesses with built-in security, and make more informed decisions through infrastructure analytics.”

Cozzolino added that the new High-value Services offering goes beyond basic hardware support to provide proactive service options for software, solutions, network, and the entire infrastructure

“Today’s world is moving faster than ever, and to be successful, businesses must have the right blend of IT talent and services,” Cisco CEO Chuck Robbins stated. “By leveraging AI and machine learning to address critical IT issues, Cisco’s new services offerings will truly help our customers free up time to focus on the growing IT talent gap, and remain competitive into the future.”


On Oct. 19, Cisco announced its intent to acquire privately-held Perspica in an effort to help enhance the capabilities of Cisco’s AppDynamics business. Cisco acquired AppDynamics in March for $3.7 billion.

Perspica brings stream-based processing capabilities into the mix which will help AppDynamics’ platform for analysis.

“Cisco has accelerated many areas of what we do at AppDynamics – from boosting R&D resources to accelerating our product releases and giving us additional support for our go to market strategy,” Bhaskar Sunkara, CTO of AppDynamics blogged. “And now we see Cisco underline its commitment once more with the addition of Perspica.”

Sean Michael Kerner is a senior editor at EnterpriseNetworkingPlanet and Follow him on Twitter @TechJournalist.

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