For WAN managers, being able to assess SaaS performance over the Internet is nearly impossible. This Tech
Target report looks at SaaS performance and the difficulties managers face.
“Software as a Service (SaaS) and other cloud computing services appeal to enterprises in part because they eliminate the need to buy, maintain and power IT infrastructure. But SaaS vendors deliver their applications via the Internet, which means that no single service provider controls the entire pipe between that SaaS provider and the enterprise. This leaves wide area network (WAN) managers with almost no control over SaaS performance.”