Avaya’s With origins that trace back to AT&T’s Bell Labs research division, Avaya That’s fine with Don Peterson. The chief executive told Once customers start upgrading to next-generation messaging platforms, they “That’s our sweet spot,” Peterson said. Peterson spoke to internetnews.com during this week’s SpeechTek The idea is to simplify the design and Avaya notes that integrating voice and business applications on Take its “click-to-call” functionality. Avaya and IBM recently struck a The click-to-call functionality will So it’s more than deploying VoIP just for cheaper calls. “What people are looking for are solution building blocks that Peterson said he expects to see a forward growth rate of about 20 percent This year, IP telephony equipment shipments will overtake older, TDM Though the underlying infrastructure to help IP-enable calls and At least, not yet. “With enterprise communications, it’s about making sure those networking legacy may feel like a burden at
times, but the CEO of the software communications giant wouldn’t have it any
other way.
is sometimes viewed solely as a networking and infrastructure company that
knows how to plumb some VoIP connectivity for business customers.
internetnews.com that history only informs its ability to help
customers build smarter applications that run on top of an IP-enabled
telephony network.
see how one foot in the old world and one in the new is a burden any competitor would envy.
Don Peterson
Source: Avaya
conference and trade show in New York, where Avaya unveiled its latest Voice Portal platform, which can integrate with a company’s next-generation Service
Oriented Architecture
deployment of voice-activated systems for helping customers help themselves. Peterson said the new Avaya Voice Portal significantly reduces the costs of
deploying speech self-service by using a company’s existing Web services
top of IP-telephony systems has to be the guiding principle behind a company’s
VoIP rollout, Peterson said.
deal to integrate Avaya’s Meeting Exchange audio conferencing abilities with
IBM’s Lotus Web conferencing platform.
allow IBM’s Lotus Sametime, Notes and Domino users to seamlessly place a
VoIP call directly from their instant messaging or e-mail clients.
Conferencing multiple users (“click-to-conference”) is also enabled,
allowing users to select multiple contacts for a conference call.
can be used to deliver value process improvements and combine many
applications,” he said during the SpeechTek conference.
a year for IP telephony software and services, reaching $30 billion
by 2006, which breaks down to about $13 billion for software and about $17
billion for services. That’s not even counting the IP telephony
hardware.
tipping point at which the whole opportunity accelerates.”
voice-enable more applications while integrating messaging across more
applications may be developing quickly now, the base of telephony -– the legacy systems already in place — will still faithfully work
and work well for businesses. Many will see no need to bypass those systems
for IP-enabled messaging and applications.
opportunities are not missed,” Peterson said, as companies move from one
world to an IP-enabled world of messaging, applications and services.