Avaya Introduces New Unified Communications Capabilities for Small Businesses

Avaya today introduced the latest release—version 6.0—of Avaya IP Office, the company’s flagship communications solution for small and medium-size enterprises (SMEs). The new release features sophisticated unified communications (UC) capabilities, including advanced collaboration tools using voice, instant messaging, presence, and video to drive a more productive and flexible workforce.

Moreover, according to the company, Avaya IP Office is now easier and as much as 40 percent more affordable to install and use, which should make it highly attractive for businesses with less than 20 employees—a key market segment.

“With Avaya IP Office 6.0 in place, small businesses don’t have to sacrifice easy, intuitive operation in order to get the enhanced communications features of large enterprises,” said Anthony Bartolo, general manager, Small and Medium Enterprise Communications. “Our latest version provides SMEs with all of the next generation collaboration tools necessary for competing more effectively today against peers and larger competitors—and for thriving as the economy recovers.”

Improved collaboration tools, greater capacity to address SME challenges

According to a Forbes Insight/CTI report, SMEs are optimistic about the future, yet seek new paths to business success. While most SMEs expect revenue growth in 2010, the vast majority (78 percent) also state that, coming out of the recession, the old way of doing business won’t work and they need to find new ways of taking advantage of market opportunities. Avaya addresses this need with advancements to its user-based SME solutions designed for teleworkers, mobile workers, and office workers, including enhancements to Avaya one-X Portal for IP Office—a desktop communications tool easily accessible via Web—and new video collaboration capabilities.

The new release provides fully integrated instant messaging with embedded voice calling and presence. Moreover, new controls have been added to the audio conferencing feature, (which allows up to 64 parties on a single call), letting the conference convener view, add, drop, or mute attendees, as well as record conference calls.

Avaya IP Office 6.0 also introduces video collaboration through a new IP Office Video Softphone application. This offers voice control features via a virtual phone on a PC or laptop, supporting point-to-point video communications when visuals are required.

Finally, Avaya IP Office 6.0 supports as many as 1,000 users in a multi-site network—more than double the previous capacity.

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