Avaya Striving for Dominance in UC, Contact Center Markets

“While Avaya’s contact center and unified communications announcements last week signal the company wants a dominant position in those areas, it faces internal challenges and formidable competitors including Microsoft and Cisco,” writes Network World’s Tim Greene on Businessweek.

“The company is in the midst of digesting and integrating Nortel’s enterprise division, which it bought last year for $900 million and from which it expects to reap big returns by next spring. At the same time, it is dealing with the same generally soft economy that other vendors are — though Cisco is registering surprisingly strong revenue gains,” Greene writes.

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Avaya stares down Microsoft, Cisco

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