LiteScape Takes Aim at Improving Profile Management

Part of the great value proposition of VoIP and IP PBX deployments is ‘extension mobility.’ You don’t have to be at your desk to access all the features you have on your desk. Or do you?

LiteScape Technologies recently launched its new Secure Profile Management (SPM) solution, which enables authenticated access to enterprise services for IP phone users. Currently, LiteScape’s SPM only works with Cisco IP PBXs, though the company expects to support other vendors’ IP PBX solutions in the future.

LiteScape claims that it has already signed up a prominent, highly secure U.S. federal agency (of which LiteScape officials said they were unable to disclose the identity).

The SPM application sits on top of LiteScape’s Multi-modal Application Platform (MAP), which allows for real-time management of data over a converged network. Essentially, SPM authenticates users wherever they may be, based on policy, as well as other existing authentication mechanisms that may be in place. Those other mechanisms could include biometric readers, RFID, and PINs—as well as any LDAP based directory service like Active Directory.

In the case of the federal agency win, LiteScape’s chief strategy officer, Ron Hooper, noted that the agency uses ‘extreme authentication,’ involving no less than three layers. The first is something they have (agency RFID badges), the second is something they know (special passcodes), and third layer is something they are (biometric finger print identification).

The authenticated user gets access to whatever services their policy level dictates, no matter where the physical IP device may happen to be. SPM also provides logging and auditing capabilities in order to meet potential regulatory compliance issues.

Hooper explained that secure extension mobility is a must-have feature in mobile environments. He also added that LitesScapes’s solution provides a view of presence and other contact information that is not normally available on out-of-the box IP phone systems.

According to the company, LiteScape’s SPM is likely to be installed by clients after the initial deployment of IP telephony in an environment, a circumstance it hopes to be able to change.

“We are much more effective when bundled with the initial deployment, so the user has immediate capabilities,” Hooper argued. “We are many times brought into an account after the customer complains about directory and extension limitations.”

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