Market Update: Fonality Makes Contact Center, Unified Communications Moves

Fonality Launches Mobile Unified Communications, Contact Center App: Business communications specialist Fonality unveiled Heads Up Display (HUD) Mobile, an application designed for small and mid-size businesses. Through the flexibility of Apple or Android platforms, HUD Mobile delivers access to cloud-based voice over IP, unified communications (UC) and contact center solutions with a single, secure and user-friendly interface. Based on the desktop version of Fonality HUD, the mobile solution is designed to deliver the same information and communications experience on the go.

PanTerra Networks Announces Social Media Integration and Outlook Cloud Sync in WorldSmart: PanTerra Networks, the leading provider of cloud-based Unified Communications solutions for small and mid-sized enterprises, today announces seamless integration between its award-winning WorldSmart Cloud-UC solution, Microsoft Outlook and Social Media sites such as LinkedIn, Facebook and Twitter. WorldSmart users can increase their effectiveness through single-point communication for more than just voice, email, and chat; WorldSmart users can now fully synchronize their Outlook contacts in the cloud and Click to Call any contact from any device including cell phone, desk phone or desktop soft phone.

X4, Broadvox Form Strategic Partnership: Master agency X4 Solutions is teaming with Broadvox (an executive sponsor), a provider of IP Communication solutions for SMBs and enterprises. The new agreement enables X4 Solutions to provide SIP Trunking services and Unified Communications solutions to businesses nationwide and to their subsidiary national and international office locations as well.

Glowpoint Forms Advisory Board: Glowpoint, Inc., a leading global provider of cloud-managed video services, today announced that it has formed an advisory board, including executives from leading networking and unified communications companies, to provide its management team with insights on company initiatives and opportunities in the cloud-managed services market for video.

Amcom Software Completes Cisco Interoperability Verification Testing: Amcom Software announced that the latest versions of the Amcom Operator Console applications have successfully completed interoperability testing with Cisco UCCX 8.5, UCM 8.5, and UCCE 8.5. The Amcom Operator Console solutions are a foundational element in Amcom Software’s unified communications suite. Amcom Software has been a Cisco Solution Developer since 2003.

Colocation Provider ColoGuard Announces an Alliance with IPsmarx Technology: ColoGuard, a leading provider of enterprise colocation services, announced today that it is extending its presence in Internet telephony by working with VoIP solutions provider, IPsmarx Technology. The alliance will give IPsmarx’s customers access to ColoGuard’s fast, direct network routes to cities around the world and to parent company GalaxyVisions’ world-class dedicated managed services. VoIP service providers who work with IPsmarx will be able to offer the clearest calls possible to their customers around the world.

24-Hour Workshift: Mobile Employees Work Around the Clock According to New iPass Mobile Workforce Report: iPass, a leading provider of mobility services for enterprises and service providers, today published its quarterly Mobile Workforce Report, which examined workshifting in today’s workplace – flexible work schedules that enable employees to work wherever and whenever they want. The report found that 38 percent of mobile workers work before their commute, 25 percent work during their commute, 37 percent work during lunch, and 37 percent work at night – each and every day.

Digital Planet Selects Telesphere for Delivery of Managed Cloud Communications Services to U.S. Businesses: Telesphere today announced that Digital Planet will market and sell its private, hosted voice, data and video services to businesses throughout the U.S. market. Digital Planet is the latest member of Telesphere’s master agent network, which spans the contiguous 48 U.S. states and has driven 52 percent annual customer growth over the past three years.

Softphones Big in Enterprises, According Global Industry Analysts:  Although it’s not a killer application to rival the use of mobile and desktop phones just yet, softphones have witnessed sizeable interest, especially in the enterprise space. One of the prime factors fingered to drive the adoption of softphones in small, medium and large enterprises is the growing pervasiveness of VoIP. Mushrooming deployments of VoIP networks has and will continue to make enterprise softphones a viable option resulting in the steady migration away from traditional, desk-based telephones.

WUN System Announces Cutting-edge Hosted Business VoIP for BusinessCenters and Executive Suites: WUN Systems, a California based phone technology company, announced the release of some cutting-edge new VoIP technology for business centers and executive suites this week. WUN voice is a cloud-based internet appliance that combines routing, traffic and network management, Wi-Fi, and of course VoIP. The technology is positioned as a turnkey hosted business VoIP solution for middle market companies of 50 or more employees. The solution also has feature sets specific to the management of executive suites and virtual offices solutions providers, as well as several other verticals such as hospitality.

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