Aspect to Deliver Small- To Mid-Size Turnkey Contact Center Product Built for Microsoft Lync: Aspect, a global provider of unified communications and collaboration services and software, today announced it will be delivering a software-based product for small- to mid-size contact center applications using Microsoft Lync as its media server. The new product will be a value-priced, turnkey option for IT Help Desks, virtual sales teams, corporate departments, branch offices and small- to mid-size contact centers looking to leverage their unified communications strategies. The product will include core contact center capabilities, as well as key unified communication functionality, including delivering voice over IP.
Vantage Communications Acquires Hosted VoIP Provider Digital Ingenuity: Vantage Communications, the premier provider of hosted Unified Communicationsservices, has announced it has acquired the assets, technology and customer base of Digital Ingenuity, a long established Philadelphia based VoIP Provider.
eZuce Delivers Avaya SCS Investment Protection Program: eZuce Inc. has extended the Avaya Software Communications System Investment Protection Program into 2011 as a result of increased customer demand. One of the primary drivers has been the ongoing commitment from eZuce to a forward migration strategy and long term product roadmap for Avaya SCS customers. This program is available from authorized eZuce EZ Elite partners currently enrolled in the eZuce Partner Program.
The Radicati Group Releases “On-Premises Email and Collaboration Market, 2010-2014” Study: The latest study by The Radicati Group, Inc., “On-Premises Email and Collaboration Market, 2010-2014,” provides an in-depth analysis of the worldwide market for enterprise on-premises email and collaboration solutions. The study includes market trends, market size, installed base and revenue market share by vendor, four-year forecasts, detailed breakouts by region and business size, as well as breakouts by version for IBM Lotus Notes/Domino and Microsoft Exchange Server.
Linux IP Phone Offers Seven-Inch Touchscreen and TV Projection: IP voice and video telephony specialist Grandstream Networks announced the newest member of its GXV31xx series of VoIP multimedia phones. The GXV3175 desktop IP multimedia telephone is aimed at small to medium-size businesses (SMBs), says the company. A Grandstream spokesperson confirmed our suspicion that the device runs embedded Linux.
Google Voice Gmail Calling Now Free Through 2011: Google Dec. 20 said it will continue to make its Gmail calling capability free through 2011, a sign that the company wants to make sure more of its Webmail users embrace the technology.
ooVoo Launches Mobile Video Chat Service: Web-based video conferencing service ooVoo has launched a mobile video chat service on the Android platform. The service allows up to six users to simultaneously participate on a video call without a loss in quality, according to company officials. It is now available on the Android Market for the HTC Evo and Samsung Epic and ooVoo plans to continue supporting new devices daily, as well as Apple iPhone, iTouch and iPad devices in early 2011.
RHUB Communications Unveils GoMeetNow 2.0: RHUB Communications, Inc., the leader in real-time collaboration appliance technology, today announced GoMeetNow 2.0, its newest online web conferencing service. GoMeetNow gives users a full range of highly secure, cost-effective collaboration services, including web conferencing, webinar, video casting, and free audio conferencing — and at $12.95 a month – that is a price that every organization can afford.
WorldGate Enables Three-way Telepresence with Ojo Launch: WorldGate’s next-generation video communication technologies connect and unite people in an effortless and affordable way and its Ojo services division provides the turn-key communication services platform. A new three-way video conferencing and collaboration feature has been made available through a software update available to the WorldGate user community.
CAT-iq – Key Voice and Networking Technology in Home Gateways: The DECT Forum, the international association of the wireless home and enterprise communication industry, is pleased to announce the opening of the CAT-iq 2.0 Certification Program. With the Certification Program in place CAT-iq is a key voice and networking technology in home gateways.