Market Update: ShoreTel Lands Texas Purchasing Contract

The latest news from the world of unified communications. Today, the newsmakers include AltiGen, ShoreTel, Amcom, Tele-Communications, Datapulse, Avaya, IceWrap, Aspect and Mitel .

China UnionPay Standardizes Customer Service With Unified Communications From AltiGen: AltiGen Communications, Inc., the leading provider of integrated Microsoft-based Unified Communications solutions, announced today that China UnionPay Co., Ltd. has deployed an AltiGen software-based call center and Voice-over-IP solution as part of its customer service solution that is being implemented into numerous banks all across China.

ShoreTel Adds State of Texas Purchasing Contract: ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), has announced that the State of Texas, Department of Information Resources (DIR) has recently awarded ShoreTel a statewide purchasing vehicle.

The DIR contract streamlines the purchasing process for government agencies in the state of Texas that are interested in acquiring the productivity, cost-savings and collaboration benefits of ShoreTel’s easy-to-use, extremely reliable and highly scalable UC solutions. This is one of many ShoreTel government purchasing vehicles acquired in the past 180 days including contracts in the state of California (CMAS), state of New Mexico and state of Ohio (STS).

Amcom Software Gains Investment from Norwest Equity Partners and Split Rock Partners: Amcom Software, Inc., today announced that it has received a significant investment from Minneapolis investors Norwest Equity Partners (NEP) and Split Rock Partners. The funding will support Amcom Software’s ongoing mission of delivering unified communications software solutions that save lives and reduce costs.

Tele-Communication, Inc. Enters Into Strategic Partnership With Dutch Company StartReady to Offer the First Turnkey Microsoft Office Communications Server Appliance: Houston-based Tele-Communication, Inc. has entered into a partnership with Dutch company StartReady to distribute the first ever all-in-one appliance for Microsoft’s Office Communications Server (OCS). The StartReady UC appliance allows an organization to pilot or deploy OCS, a powerful unified communications solution, in a matter of days on a single, managed appliance at a very affordable price.

Datapulse Solution Now Rated “Avaya Compliant”: Datapulse, the leading unified communication software developer, today announced that Precision, its hosted call management solution, is now compliant with the latest solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Precision solution enables organizations to control, manage and reduce ICT costs through a range of hosted, web-based services.  The application now is compliance-tested by Avaya for compatibility with Avaya AuraTM Communication Manager 5.2.

IceWarp’s Smar�tAttach Technology Increases Email Attachment Security for 154 Federal Agencies: Nearly two months after the release of IceWarp Unified Communications Server Version 10, IceWarp SmartAttach, a new email attachment caching feature, has been deployed for the Federal Interagency Databases Online (

Aspect Wins Two Prestigious Frost & Sullivan Awards in India: Aspect, a leading unified communications(UC) solutions provider, has been awarded two prestigious awards by global growth consulting firm Frost & Sullivan. Aspect has received the award for Price Performance Value for Unified Contact Centre Solutions, and has also emerged as the leader in Outbound Systems in India for the sixth consecutive year. The former is presented to companies that have offered customers with the solution and services that provide the highest ratio of value to cost, while the latter is conferred upon organisations demonstrating excellence in capturing highest market share within their industries.

Madison Memorial Hospital Improves Communications Health with Mitel: Mitel today announced that Madison Memorial Hospital, a healthcare facility serving five counties in eastern Idaho, has selected a Mitel unified communications software solution to increase employee accessibility, improve flexibility, drive cost savings, and ensure redundancy.

Located in Rexburg, Idaho, Madison Memorial Hospital has a very progressive, yet caring outlook when it comes to patient care. That outlook is supported throughout the hospital with state-of-the-art facilities and progressive education, processes, and technology. The communications system plays a significant role in delivering superior services to patients and the existing outdated PBX simply wasn’t delivering the advanced business applications needed to support Madison Memorial’s future expansion.


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