The world unified communications (UC) markets are poised for a huge leap forward as technologies mature and businesses acknowledge the value of integrating disparate communications and collaboration technologies. As a nascent and largely untested technology, UC suffered severely from the global recession, which forced businesses to limit investments to those generating immediate ROI. Currently, UC is being offered in two distinct business models: all-in-one suites and best-of-breed integrations — both of which have advantages and disadvantages.
Free UC clients, attractive bundling, and low-cost or no-cost pilot programs will help users experience UC and its benefits. By the time end users are ready to refresh and rebuild their infrastructure again, they are likely to specifically require UC capabilities and make more informed decisions about what to deploy, how, and from which vendors.
New analysis from Frost & Sullivan (conferencing.frost.com), World Unified Communications Markets, finds that the installed base of fully-integrated UC users in 2009 was about 2 million and is likely to reach 50 million by 2015.
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World Unified Communications Markets Set for Growth as Business Models Evolve and Technologies Mature Finds Frost & Sullivan