Herndon, Virginia-based yesterday announced a number of enhancements to its voice over IP service offerings that it says will especially benefit large and mid-size enterprises with multiple office locations.
The changes mean, among other things, that XO VoIP services—which include XO IP Flex, XO IP Flex with VPN, and XO SIP Service (SIP trunking)—will now reach all 50 states, including 80 percent of metropolitan areas.
“With a growing number of multi-location enterprises deploying XO’s converged voice and data solutions, we knew that enhancing our nationwide VoIP services was critical to providing even more capabilities to make our customers’ networks simpler and easier to manage,” said XO vice president of product marketing Vince Margiotta in a statement. The company claims to have some 16,000 customers comprising 680,000 end users.
“Our cost-effective VoIP services, together with our networking and business continuity solutions, will enable our customers to boost productivity and streamline efficiencies more than ever before,” Margiotta said.
“Businesses and large enterprises with operations, branch offices, or retail stores distributed across the country are often faced with the management of multiple providers and varying service types to support their communications requirements,” said IDC analyst Rebecca Swensen, in a statement. “These enhancements from XO facilitate simplicity, flexibility, and the ability of multi-location businesses to deploy a single VoIP services platform in support of their locations nationwide.”
In addition to essentially doubling the footprint of its VoIP services availability, the XO enhancements include an expanded number of IP PBX solutions certified to work with XO service offerings, and the availability of automatic call routing in the event of service interruptions.
The roster of PBX platforms supported—which XO says has grown by four over the past year—now includes major systems from Avaya, Cisco, Digium (both Asterisk Business Edition and Switchvox), Fonality (including trixbox Pro), NEC, Sutus, and Toshiba.
Automatic call routing (or re-routing) is a new business continuity feature designed to mitigate service interruptions “in the face of an unplanned event”—such as a natural disaster—by redirecting calls to an alternate phone, landline, or mobile device.