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Michael Burton

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Use Microsoft Project to Manage Network Operations
For network technicians who have had no exposure to Microsoft Project, the prospect of managing a network installation using this tool can seem daunting. You are presented with what looks like a Microsoft Excel spreadsheet and many unfamiliar icons. This...
Understanding ITIL for Network Service Delivery
Traditional corporate organizational units such as finance, accounting and HR believe that the new upstart Information Technology (IT) should put away its childish models and adopt a more formal, standardized and mature structure. Faced with a sagging...
Step-by-Step With Cisco’s Hot Standby Router Protocol
The Hot Swappable Router Protocol (HSRP) is a way to build redundancy into your network by allowing two or more routers to continuously test each other for connectivity, and take over if a router fails. For purposes of discussing a basic HSRP configuration,...
CIDR: Managing Network IP Addresses with Subnetting
In 1990, the situation for the Internet looked bleak. “The World” (www.world.std.com) became the first Internet Service Provider (ISP) open to the public. ARPANET, the project giving birth to the Internet was spinning down; and NSFNET, the new...