Cavalier Telephone: Hosted PBX over a private fiber network.

Part 87 of Phone for Rent: Understanding Hosted PBX Services — Cavalier provides high-powered networking services in addition to business VoIP.

By Mark A. Miller | Posted Dec 6, 2010
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Cavalier Telephone, LLC, based in Richmond, Virginia, is a full-service provider of telecommunications and technology solutions for both residential and business customers throughout the Mid-Atlantic, Midwest, and Southeastern regions of the United States—including 50 markets and 15 states and the District of Columbia.

Cavalier owns and operates its own fiber network of 17,000 fiber route miles, which serve hundreds of thousands of customers, won over by the company's experience in network design, selection of technology partners, and continuous investment in their network. Examples of this investment include greater density in the markets served, adding diverse fiber routes and more capacity on existing routes, plus commitment to advanced IP technologies.

Cavalier offers a complete suite of communications and entertainment options, including landline voice, high-speed Internet, DIRECTV™, and managed network services. Its solutions include custom built private networks, low latency routing, SONET services, wavelengths, Ethernet, and data options.

Cavalier markets to four distinct markets: residential, business, government, and fiber infrastructure.

Residential services are offered in nine states, plus the District of Columbia, and range from basic landline to high-speed DSL Internet, plus value-added services with DIRECTV.

Business services are provided to a wide variety of clients in diverse industries, from small businesses to Fortune 500 enterprises, including local, state, and government agencies. An extensive portfolio of services are provided, ranging in speeds from Ethernet to 10 Gigabit per second, and include connections to over 600 co-locations.

The fiber infrastructure services are particularly strong.They are operated by Intellifiber Networks, a wholly-owned subsidiary of Cavalier. This subsidiary was originally founded in 1998, and presently consists of the aforementioned high capacity network spanning 17,000 route miles and representing an infrastructure investment of over $2 billion. This network is capable of providing a long list of communication services, including audio and Web conferencing, Centrex and ISDN circuits; custom solutions that include Gigabit Ethernet, 10G wavelength services, private metropolitan area networks, Internet speeds up to 1 Gbps, SONET services up to OC-192, and managed security services including Virtual Private LAN Service (VPLS) and Multiprotocol Label Switching (MPLS).

Cavalier’s Hosted PBX service, named IPeer, is available in most of the larger cities in Alabama, District of Columbia, Delaware, Georgia, Kentucky, Louisiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, New York, Ohio, Pennsylvania, Tennessee, and Virginia. Typical installations serve between 6 and 50 users, with some deployments exceeding 300 end stations. Installation times are pegged at less than 45 days, which includes support for a wide range of telephones, including analog phones via a gateway, Aastra IP desk phones, and Polycom IP conferencing stations. Analog gateways and IP phones are included in the IPeer solution.

The IPeer solution includes a fully functional administrative portal, the IPeer CommPortal, which gives network managers complete control over user features and system administration, including the ability to manage click-to-dial or Outlook contact lists, change phone features and line appearances, update auto-attendant queues and greetings, and manage call groups.

The end user management capabilities are especially strong, including the capability to change call forwarding at the click of a mouse; establish rules to give certain callers or numbers priority treatment and block other callers or numbers; create daily, weekly, and yearly schedules; and ring multiple phones according to a user’s pre-defined schedule.

The remote office feature allows users to make and receive calls from any phone, while still displaying the office caller ID number to the called party, plus full access to call logs, call control and messaging features while working remotely.

Voice and fax messaging is also included with the system, including a voicemail player; the ability to record voicemail greetings from the user’s desktop; auto-forwarding of voicemail; the ability to view, store, and forward e-faxes, plus conversion of e-faxes to e-mail.

Cavalier also touts the disaster recovery capabilities of the IPeer solution, which includes the ability to easily forward calls to a backup location, or access the features and functionality of the system from a mobile device. If such a disaster should occur, individuals calling the business are still able to access the auto attendant and voicemail boxes. After normal service is restored, users can log into the Web portal to retrieve any missed calls or voicemails.

Cavalier provides a pricing tool that enables prospective customers to easily determine the costs of their custom IPeer system. Inputs to the pricing tool include the terms of the contract, the number of end stations to be deployed, the number of concurrent call paths required, whether or not Internet and/or MPLS service will be provided as part of the package, the types of phones desired, and any desired premium services, such as auto-attendant, music on hold, or live message screening.

Further information on the Cavalier Telephone solutions can be found at http://www.cavtel.com/. Our next tutorial will continue our review of various service providers hosted voice solutions.


Author’s Biography
Mark A. Miller, P.E. is President of DigiNet Corporation®, a Denver-based consulting engineering firm. He is the author of many books on networking technologies, including Voice over IP Technologies, and Internet Technologies Handbook, both published by John Wiley & Sons.

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