When it comes to unified communications, one size does not fit all. In many cases, enterprises want or need specific capabilities and integrations that off the shelf solutions do not provide. For unified communications vendor Polycom, the solution to that issue is now coming to market with a new developer program and APIs to match.
“We have had a lot of customer interest in conference control and the ability to manage users,” Stuart Philips, sr. product manager at Polycom, told InternetNews.
The new set of REST APIs will enable that type of control. APIs on their own are only useful if people know how to use them. That’s where the Polycom developer program comes into play, providing resources to help developers use and implement the new APIs.
There are a lot of API use cases where there are databases where users want to pull data in as well as mobile deployment initiatives. Philips detailed one, where for example, an enterprise has a hundred thousand users and they want to put their information in a conferencing control platform.
“I can now use a perl script together with APIs now to pull that data in,” Philips said.
The APIs could also be used to integrate unified communications with conference control and monitoring for enterprise policies.
Another use case that Philips detailed is integration with Google Calendar. He explained that he was working with a customer that was using Google calendar and they wanted to integrate it with Polycom UC. So what that customer ended doing is extending their calendar with the API and then creating a conferencing scheduling front end that is integrated with both the UC solution as well as Google Calendar.
“We’ve opened up the developer program so there would be a low barrier to entry for unified communications integration,” Philips said. “A lot of it is about empowering the users to make their own applications.”