The theft of 57 BlueCross BlueShield computer hard drives from a closet at Chattanooga, Tenn., call center has created a notification nightmare for the insurer.
According to Computerworld, the company has employed a small army of workers to piece together what happened. The company tried to find an electronic solution for notifying those affected by the breach, but none could be formulated. Roy Vaughn, a BlueCross BlueShield of Tennessee spokesman, says:
We made the decision that there is really no substitute for actually manually going through it and looking at the video screens or listening to the audio.
More than 110,000 work-hours have been spent reviewing the video and audio files. So far, notification letters have been sent to about 300,000 of the half a million affected customers.