In an article on CRN, it is reported that Trend Micro swept the Product Innovation category of Network Security Software, beating out nearest competitors Novell (NOVL) and Websense (WBSN) by ranking highest in Product Quality and Reliability, Compatibility and Ease of Integration, and Richness of Product Features. Company executives say the high scores are a result of a comprehensive and deliberate quality assurance process.
“Steve Mungall, Trend Micro vice president of U.S. channel sales, said the company is finalizing a plan to enhance the partnership and support experience. One initiative includes expanding second-level support to the top two partner levels, while giving any partner access to second-level support for a situation involving a customer.
‘If, for some reason, you’re not in that top two [partner] level, you still have a fast-pass approach when you’re servicing a customer,’ he said.”